Privacy Policy

Who we are:Nightshift Response Systems LLC ("Nightshift," "we," "us") is a Florida limited liability company located in Florida. We provide automated missed-call response and appointment scheduling services to home service businesses.Contact: [email protected]What this policy covers:This policy explains how we handle information in two situations: when you visit this website, and when you exchange text messages with a business that uses our service.Information we collect:When you visit this website, we collect only basic technical data your browser sends automatically, such as approximate location and device type. We do not use tracking cookies or advertising pixels.When you contact a business that uses Nightshift, we process:Your phone number
Your name, if you provide it
The service you are asking about
Your city or service address, if you provide it
The content of your text messages with the business
The date and time of your call and messagesWe collect this information because you called the business and we are replying to that call on the business's behalf.How we use it:We use this information only to:Respond to your inquiry about the service you called about
Determine whether the business can help with your request
Help you schedule an appointment
Notify the business owner about your inquiryWe do not use your information for advertising, and we do not build marketing profiles.Mobile information and third parties:No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.Text messaging originator opt-in data and consent will not be shared with any third parties.We share information only with:The business you called. They receive your inquiry, because they are the business you were trying to reach.
Service providers who operate our systems — including our telecommunications provider, our workflow automation platform, and our AI provider. These vendors process data only to deliver our service and are contractually restricted from using it for anything else.
Legal authorities, if required by law.We do not sell your information. We have never sold it and we do not intend to.Text messaging:If you call a business using Nightshift and the call is not answered, you will receive a text message from that business at the number you called from. This is a direct reply to your own inbound call.Reply STOP at any time to opt out. Opt-outs are honored immediately and permanently.
Reply HELP for assistance and contact information.
Message and data rates may apply.
Message frequency varies and depends on your conversation.
How long we keep informationConversation records are deleted after 90 days. Business owners may retain their own copies of leads in their own systems, which are governed by their own policies.Security:We use encrypted connections and access-controlled systems. No system is perfectly secure, but we limit what we collect and delete it on a schedule to reduce risk.Your rights:You may request a copy of your information, ask us to correct it, or ask us to delete it. Email [email protected] and we will respond within 30 days.If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information, so there is no sale to opt out of.Children:Our service is not directed to children under 13 and we do not knowingly collect their information.Changes:We may update this policy. The date at the top reflects the most recent version.Contact:Nightshift Response Systems LLC Florida[email protected]